Important information about our response to COVID-19: a letter to our customers

Dear Complete Package Cleaning Services Family,

We hope you are staying safe and healthy during this uncertain time. We understand the strain this is taking on our communities, and as a professional cleaning company, we are in a unique position to help battle the Coronavirus. We want to be completely transparent in how we are handling this situation.

We are locally owned and operated, which means we are staying up-to-date on the area’s latest legal requirements and safety recommendations. The health and safety of our staff and your offices and homes is of the utmost importance to us.

Currently, we are working with certain businesses that are exempt from the “Stay at Home” and “Shelter-in-Place” orders deemed critical to the nation’s infrastructure by the U.S. Department of Homeland Security (DHS). However, businesses that are currently closed due to the aforementioned orders are encouraged to deep clean and disinfect during a facility closure. Please contact Complete Package Cleaning Services for more information if you need immediate service.

We have properly trained our staff with a Coronavirus Cleaning Course as recommended by the Centers of Disease Control and Prevention (CDC) website. This course details the appropriate personal protective equipment (PPE) and best practices to protect and disinfect you and your offices from the virus.

Our goal is to work with our clients and staff during this evolving situation. Our staffs are hourly workers and we want to be able to support them as best we can at this time. We have individual communications going out prior to each cleaning to confirm any self-quarantine or sickness that we need to be aware of.

Please review the below page for more information.

Rest assured, we are taking every precaution to help support you during this time. Please do not hesitate to reach out to us with any questions or concerns.

Best,

The Complete Package Cleaning Services Team


Processes for Keeping You Safe

  • Complete Package Cleaning Services uses products that meet EPA’s criteria for use against SARS-COV-2, the coronavirus that causes COVID-19 to clean and disinfect surfaces.
  • We are thoroughly cleaning and disinfecting all touch points including frequently touched surface areas like door knobs, light switches, tabletops, and counters.
  • Each member of our team is trained on the proper cleaning process for applying each cleaning product to remove soils first and then leave disinfectants to soak for at least 10 minutes to receive full sanitizing benefits.
  • Fresh and newly laundered cleaning supplies are always used so germs are not spread from one site to another.
  • Most importantly, we have a strict policy in place to protect our staff and clients by requiring any staff member that is sick or experiencing cold/flu symptoms to stay home. If you or someone in the workplace is experiencing symptoms, please notify us so we can reschedule your services accordingly.

Resources for Staying Healthy

Below is a quick reference guide with information from CDC about the coronavirus — including preventative ways to STOP the spread of germs and the BEST washing methods which can be found at the CDC website.


Emergency COVID-19 Disinfecting Defense Program for Office and Commercial Spaces

The purpose of the daily Disinfection Defense Program (DDP) is to help business owners maintain a safe and healthy work environment for their staff. The DDP program focuses on disinfecting the common areas and other high-touch areas most likely to transmit germs. This daily disinfection can help keep your office healthy and clean.

This service includes cleaning and disinfecting the following areas:

  • Kitchen areas
  • Faucets and Sinks
  • Common Space Counter-tops and Tabletops
  • Main Door Knobs
  • Appliance Handles and Buttons
  • Conference Room Tables

The daily Disinfecting Defense Program (DDP)  targets common areas and high-touch surfaces only. This is not to replace your regular maintenance cleaning.